A: Once your returned item is received and inspected, we typically process refunds within 5-7 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

A: Refunds are issued to the original payment method used for the purchase. For example, if you paid by credit card, the refund will be credited back to that card. If you paid by Cash on Delivery (COD), we will contact you to arrange a bank transfer or store credit, depending on your preference.

A: Original shipping fees are generally non-refundable, unless the return is due to an error on our part (e.g., you received a damaged or incorrect item).

A: If you haven’t received your refund after 7 business days, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact our customer service team with your order number and refund details.

A: For online purchases, refunds are typically processed back to the original payment method. We generally do not offer cash refunds for online orders.

A: Most items are eligible for a refund if returned within our 7-day return window, in unused condition, and in their original packaging. Please refer to our full Return Policy for a list of non-refundable items (e.g., hygiene products, personalized items).

A: Yes, to receive a refund, the item must be returned to us first, following our return policy and procedures.

A: If you believe there’s a discrepancy in your refunded amount, please contact our customer service immediately with your order number and the details of the issue.